With the Wells Fargo fake accounts scandal fresh on your mind, it’s hard to feel sorry for banks these days. But the pressure on big banks to innovate has never been higher.
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(Insider Story)from Computerworld http://www.computerworld.com/article/3123147/enterprise-applications/banks-turn-to-ai-for-improved-customer-service-competitive-edge.html#tk.rss_all
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