Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end users a way to communicate about and track technical issues and questions.
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(Insider Story)from Computerworld https://www.computerworld.com/article/3221417/enterprise-applications/5-free-it-help-desk-ticket-systems.html#tk.rss_all
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