Nearly half (48 percent) of the customers of IT service providers aren't satisfied with the service they’re getting, according to Everest Group’s global survey of 132 enterprises. That figure includes 25 percent who are “highly unsatisfied.”
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(Insider Story)from Computerworld http://www.computerworld.com/article/3186823/digital-transformation/it-service-providers-get-low-marks-on-innovation.html#tk.rss_all
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